Shipping Policy ("Terms")

Delivery is available in East and West Malaysia. Confirmed orders will be shipped out from the warehouse within 1 - 3 business day(s) excluding public holidays and weekends. 

Delivery ETA (Expected Time of Arrival) is as follows:

West Malaysia: 1 - 3 working days for your order to arrive.

East Malaysia: 5 - 7 working days for your order to arrive.

Notes: Delivery to rural or remote areas may require an additional 5 – 7 working days depending on the courier service provider. 

Delivery ETA may be changed due to unforeseen circumstances and is not under Caely Ecommerce Sdn. Bhd.'s responsibility.

Refunds: Delivery

STRICTLY NO REFUNDS for any shipping & handling charges.

Returns of Items

Delivery Charges for returned items to be born by the buyer. 

For replacement of items, Caely Ecommerce Sdn. Bhd. shall bear the delivery charges for sending back the item to the buyer. 

Shipping Status

To check your shipping status, please contact Caely Ecommerce Sdn. Bhd. Kindly provide us with the order number and consignment number. 

Email: enquiry@caely.my

Tel:  +603-90572661

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